Frequently asked questions (FAQ)
How long does delivery take?
Our packages have an average delivery time of:
- Processing Time: 1-2 days (Mon-Sat)
- Shipping Time: 2-6 days (Mon-Sat)
At WesternRosa, we are committed to sustainability and the environment. Rather than shipping small, individual orders daily, we collect orders and ship them in bulk once a minimum threshold is met. This approach reduces our environmental impact, and we appreciate your understanding as we work together for a healthier planet.
What are your return policies?
If you wish to return an order—whether because it’s not what you expected or for another reason—you have the right to cancel your order within 14 days of receipt without providing a reason.
After cancellation, you have another 14 days to return the product. Once the item is received in good condition, we will refund your full order amount, including initial shipping costs. Please note that the return shipping costs from your home to our warehouse are your responsibility. These costs vary depending on the product and carrier; you can check exact rates with your shipping provider.
To start a return, contact us at info@westernrosa.com. We will process your refund within 14 days of receiving your returned item, provided it’s in good condition.
If the product is damaged or shows signs of excessive use beyond what’s necessary to assess it, we may deduct the depreciation from your refund. Please handle the product with care and ensure it’s securely packaged when returning.
Can I cancel my order?
We reserve the right to accept or decline any order at our discretion, even after order confirmation or payment authorization.
If you cancel an order after placing it, a €15 cancellation fee will apply. This fee is charged to cover costs incurred by the payment processor.
Please note that orders already packed or shipped cannot be canceled.
What if I receive the wrong product?
If you receive incorrect, missing, or defective items, please contact us within 7 days of receipt. Provide your order number, photos of the items, and any relevant details. We’ll work to resolve your issue promptly.
Is my online order secure?
Yes. When placing an online order with a credit card, your details are entered on an SSL-encrypted website and transmitted securely to our payment processor for authorization. We do not store your credit card information on our servers.
How much are the shipping costs?
We currently offer free standard shipping to customers in the Netherlands as a special service.
Where is my package?
Once your package is handed over to our shipping partner, you’ll receive a tracking notification. If your order is shipped in multiple parcels, you’ll receive a tracking number for each shipment.
Why isn’t my tracking number working?
It may take 1-2 business days for the carrier to update the tracking information. We appreciate your patience and understanding.
Can I exchange an item?
Of course! Contact us at info@westernrosa.com, and we’ll assist you with the exchange process. Please note that you are responsible for the return shipping costs.
What if I entered the wrong shipping address?
If you’ve entered an incorrect shipping address, contact us immediately at info@westernrosa.com. We’ll do our best to update your order before it ships.
Contact Us
If you have any further questions about shipping, returns, or anything else, feel free to reach out via our Contact page or email us at info@westernrosa.com
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For further inquiries, feel free to get in touch with us anytime.
Company Name: WesternRosa
Address: Engelandlaan 274, 2711DZ Zoetermeer, Netherlands
Chamber of Commerce Number: 89876989
Email: info@westernrosa.com
Phone Number: +31657609663