Shipping and delivery
Shipping Information - Westernrosa
Have you found the perfect look or accessory on our website? Of course, you want to enjoy it as soon as possible! That’s why we ensure that your order is processed and shipped as quickly as possible.
To work as sustainably as possible and offer fair prices for our products, we have chosen to package goods in certain quantities. Once we reach our minimum quantity, all orders are shipped by our supplier in one batch. We hope you understand and help us create a better and healthier world!
Delivery
Below is the average delivery time for all our packages:
If your order is placed before 1:00 PM (GMT+10:00) Australian Eastern Standard Time (AEST), it will be processed the same day:
- Processing time: 1-2 business days (Mon-Sat)
- Delivery time: 2-6 business days (Mon-Sat)
Estimated total delivery time (approximation):
Once your order is placed, you can easily see when your package is expected to be delivered after processing. You will receive a personal track & trace code via email, which allows you to track your order through our Track & Trace app. Click on our Track & Trace app to follow your package.
If you want to ensure your order is shipped today, you can always contact us via email or our contact form. Our customer service team is available 24/7 and will be happy to help you make the right choice.
Always Free Delivery
We cover the shipping costs. All orders are shipped FREE to your address. There is no minimum order amount.
Lost Package?
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package before applying our refund and return policy.
Import Duties
In some cases, customs may inspect the package being delivered to you. Unfortunately, due to legal changes as of 1 July 2021, we have no control over this. In rare cases, customs may charge a small import fee. However, this occurs in only 1% of cases. If import duties are applied, feel free to contact us.
Non-Home Delivery or Postal Delivery
When a package is delivered to your door or to a post office, Westernrosa covers the delivery costs. If the package is not accepted or not picked up from the post office, it will be automatically returned to the supplier, and we are entitled to deduct AUD 40 from the total amount.
Why Isn’t My Tracking Working?
In some cases, the shipping company may need 1-2 business days to update the location of packages. We kindly ask for your understanding and patience in such cases.
For further questions, feel free to contact us anytime at info@westernrosa.com.
Company Name: WesternRosa
Address: Engelandlaan 276, 2711DZ Zoetermeer, Netherlands
Chamber of Commerce Number: 89876989
Email: info@westernrosa.com
Phone Number: +31657609663